Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

Laura and David
We were dreading going to look for a new car, as so many salespeople are so pushy. We went to The Car Change and Rob was the complete opposite. We ended up finding our dream car and the whole sales process was stress-free. Thank you, Rob. We have been recommending you to all of our friends.
Danni
Bought a lovely mini from Peter in November last year. No pressure sale, very fair part exchange price and a minor problem with a tyre was sorted before I collected the car. As we live some distance from Chelmsford, Peter even drove car halfway to my home address for collection. Excellent service and would use again.
Ian
Being a sales person myself it really bugs me when a salesman tries to pressure me when I am looking to buy a car, I am pleased to say that there was none of that with Glen and the Car Change, very relaxed easy going yet professional purchase. Car very well priced, & when we pointed out a few broken items on the car (before purchasing) Glen agreed to fix all the points with no arguments whatsoever. I hope they have what I'm looking for when we change next time, & thank you for sending my wife Easter chocolates on her Birthday, nice touch
Jayne
We are very pleased with our Audi q3 we purchased from you, and after months of looking for the right car, I am glad to say that we purchased it from you and are more than happy with our purchase, and the service you provided made it simple, no hard sale, you were more than helpful, and talk me through everything before driving off the forecourt, I felt confident on the drive home and love driving my new car. You are a credit to the car industry and will definitely recommend you and your family to any one wanting to buy a car.Once again many thanks to you and your family, plus the puppy.
Stewart
Personally, looking for a new vehicle is not something I look forward to, but alas you have to give in and start searching for that next big purchase. With an infinite amount of dealers at the click of a button, it is often hard to know which ones are good, bad and unfortunately ugly. This dealer falls into none of those, simply because it is superb. The Car Change offers a refreshing, outstanding level of customer service. From the minute you enter the immaculately kept premises, you are left to view at your leisure. No interference, no sales patter, just patience. The Nissan Qashqai we viewed was also immaculately presented as was all their stock. We was offered an excellent part exchange rate, finance options were delivered professionally, negotions were simple and honest. Overall a sterling level of service which will ensure I will both recommend and return to the Car Change. Thanks again to Rob, for not only providing our new car, but for the peace of mind that comes with it.
Tom
Great service from The Car Change sent a request through Autotrader and was called back by Peter within 5 minutes. Was given a great value on part exchange and love my new Juke. Great Work.
Simon
Collected my new focus from The Car Change last weekend. Can't express my thanks enough for all their help. Great family experience, friendly and helpful staff. Referred my brother to you, who is looking for a black Qashqai. Thank you.
Brandon
Just got my ST line from them and I couldn't be happier, nothing was too much and however you want to customise your payments they will work with you. Would recommend them to anyone!
Chris
Want to say a big thank you for helping and support whilst buying my X3. Peter was very knowledgeable, delivered exactly what you said you would. Pleasure dealing with you, very professional and would highly recommend to others.
James
Thank you to The Car Change. Love my new car and thank you for your help and to let you know it was a pleasure dealing with you. I would recommend you to all my friends. Great family business
Charles
I visited The Car Change to view a well priced 3-year-old Civic which was waiting for my inspection on arrival, I found Rob Sterling to be attentive but in no way pushy, I was allowed to test drive unaccompanied, as much time as I wanted to look the car over and a fair price to trade in my old car. Negotiations were relaxed and having agreed terms I collected the car a week later with the agreed works satisfactorily dealt with (some minor scratches and front curbside wheel marks polished out) and again everything was ready for me on arrival. I couldn't have wanted for a better service and will certainly contact Rob when I am in the market again if needs be I would ask him to source me a car. Having driven my civic for over 1,000 miles in the couple of weeks of my ownership I am delighted with it.
Mr C Robertson
I've been dealing with The Car Change for several years now and have purchased a total of 3 cars from them. They always have such a great selection and can always find the car i'm looking for. My latest car i bought from them was sourced through their Car Finder service. They didn't charge me any extra and found me exactly what i was after (despite me being very specific!) On top of this, i always get a warm welcome and their no pressure approach to their customers is much appreciated. Would highly recommend The Car Change, a dealer i know i can trust.
Miss Parkes
Just back from collecting my new car from The Car Change and what can i say, just brilliant. I've never had such a pleasant experience buying a car. From the moment i stepped through the door i was treated with the utmost respect and given the time to make my own decision. The car is immaculate too, could not ask for more. Thank you!
Mr Scott T
Big thank you to The Car Change, completely in love with my new car. Thanks for the great service i received, i shall be back in future!
Martin Hall
Bought my Mercedes from this dealer in August and am very happy with the car. Rob was very helpful during the purchase process.
Martin Hall
Bought my Mercedes from this dealer in August and am very happy with the car. Rob was very helpful during the purchase process.
Owen Powell
Helpful staff friendly and lovely selection of cars
Samsam1724
Bought a BMW 1 series from The Car Change, and i have to say we recieved the best service possible. We booked to come and view the car and upon our arrival the car and ready and clean to be seen. Fell in love with the car straight away. Not a single scratch on the body work and not a single thing wrong about the car. They even filled the tank up for us before we drove away and gave me a lift to the bank to deposit money. Brilliant service and very nice family run business. I will be buying my future cars from here for sure. A very kind and straight family run business. Wish you all the best. And also a beautiful playful showroom dog Gigi.
Daniel Bowman
Recently bought a Mazda from Rob and it was a great experience. We were under pressure from the insurance company wanting to take the ownership of our written off (but still driveable) car. The replacement Mazda was a good price and the level of service was outstanding. Rob ensured every part of the car was in as good a condition as it could possibly be, and was really flexible in allowing us to arrange to pick it up when it worked for us.
Ian Cox
Being a sales person myself it really bugs me when a salesman tries to pressure me when I am looking to buy a car, I am pleased to say that there was none of that with Glen and the Car Change, very relaxed easy going yet professional purchase. Car very well priced, & when we pointed out a few broken items on the car (before purchasing) glen agreed to fix all the points with no arguments whatsoever.
I hope they have what im looking for when we change next time, & thank you for sending my wife Easter chocolates on her Birthday, nice touch
Stewart Ross
Personally, looking for a new vehicle is not something I look forward to, but alas you have to give in and start searching for that next big purchase. With an infinite amount of dealers at the click of a button, it is often hard to know which ones are good, bad and unfortunately ugly. This dealer falls into none of those, simply because it is superb. The Car Change offers a refreshing, outstanding level of customer service. From the minute you enter the immaculately kept premises, you are left to view at your leisure. No interference, no sales patter, just patience. The Nissan Qashqai we viewed was also immaculately presented as was all their stock. We was offered an excellent part exchange rate, finance options were delivered professionally, negotions were simple and honest.
Overall a sterling level of service which will ensure I will both recommend and return to the Car Change. Thanks again to Rob, for not only providing our new car, but for the peace of mind that comes with it.
Sandra Bonavita-Murfitt
The Car Change offered me not only a great car but a great buying experience from beginning to end. The staff were super helpful and friendly.
Tom Coffey
Great service from The Car Change sent a request through Autotrader and was called back by Peter within 5 minutes. Was given a great value on part exchange and love my new Juke. Great Work.
Tom C
James Kerr
Thank you to The Car Change. Love my new car and thank you for your help and to let you know it was a pleasure dealing with you. I would recommend you to all my friends. Great family business.
James K
Chris Jones
Want to say a big thank you for helping and support whilst buying my X3. Peter was very knowledgeable, delivered exactly what you said you would. Pleasure dealing with you, very professional and would highly recommend to others.
Simon Brown
Collected my new focus from The Car Change last weekend. Can't express my thanks enough for all their help. Great family experience, friendly and helpful staff. Referred my brother to you, who is looking for a black Qashqai. Thanks
Brandon Messer
Just got my st line from them and I couldn't be happier, nothing was tooo much and however u want to customise your payments they will work around you 👍👍 would recommend them to anyone!!
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James May
Polite and help full staff